As retailers face profound changes in the way they engage with customers in the age of digital transformation, tech experts gave tips how they can adopt technology in their physical stores to engage better with customers at the 26th National Retail Conference and Stores Asia Expo (NRCE) which opened yesterday and on-going until today at the SMX Convention Center, Pasay City.
Retail Technology Evangelist and former Managing Director of the biggest fashion retail brand in the world—Zara-Inditex, Jesus Vega, gave tips on how retailers can surf the digital transformation tsunami in retail.
Vega currently works with the most prestigious companies and institutions in 20 countries, offering his expertise in areas such as business strategy and culture, retail, innovation and creativity, and leadership among others. As a technology evangelist, he has designed models to help professionals and businesses achieve their dreams.
Amazon Web Services (AWS) Head of Digital Innovation Jaspal Johl on the other hand shared the importance of reimagining innovation on behalf of the customer.
Johl’s session looked at how Amazon views and leverages technology as a utility to increase the pace of innovation across the organization, getting to market faster and building an operating model that enables continuous innovation so retailers can stay ahead of their customers’ needs.
This afternoon, top global retail and technology influencer and Aptos Vice President of Retail Innovation Nikki Baird will provide real life excellent examples of retailers’ digital strategies in store. Aptos is the largest provider of enterprise software focused exclusively on retail. Prior to her work at Aptos and until today, Baird has been a regular contributor to Forbes.com and is often cited as a retail subject matter expert in various publications and media.
“Consumers may be moving at the pace of digital, but it is the store that remains at the front line of winning the hearts, minds – and wallets – of consumers. How have stores adapted to digital expectations and demands?” She talked about her presentation at the biggest gathering of retailers and retail suppliers in the country.
Aptos is one of the Platinum Sponsors of the 26th NRCE, along with PLDT Enterprise, Wilcon Depot, Globe Business, BENCH, SM Retail Inc., and Megaworld Corp.
Aside from progressive talks on technology and customer experience at the conference, its twin activity—the Stores Asia Expo features the newest technology and solutions that retailers can apply in their businesses to stay ahead of their game in the dynamic industry.
NRCE is an annual event organized by the Philippine Retailers Association (PRA), the recognized trade association of retailers and retail suppliers in the country.
It is also supported by the following Gold, Silver and Bronze sponsors and partners: Robinsons Malls, Unilab, Penshoppe, Araneta Center, Bayer (Gold); Ayala Malls, CMG Retail, Inc, Puregold (Bronze); Entrego (Official Logistics Partner); The Philippine Star (Official Newspaper); Business World (Official Media Partner); Turkish Airlines (Official Airlines); Springtime Design Limited (Official Brand Consultants); DZRH (Official Radio Partner); iManila (Official Social Media Partner); Vasavah Consultancy (Official IT Consultant); Zebra Technologies Asia Pacific, Checkpoint System Limited, Eastern Communications, Vista Mall, Shangri-La Mall, ETP Group, AllHome, Goldilocks, Sportshouse, Mercury Drug, Primer Group of Companies, HBC, Blooming Ventures, Power Plant Mall, Vida Nutriscience, Delta Airlines (Sponsors); Rich Graphix Brand, Heritage Multi-Office Products, Zilingo Philippines, Chatbot Ph, United Neon (Expo Sponsors); WGSN Limited, Blogapalooza Inc. (Session Sponsors) and; The Manila Times, Innity Philippines, Chinoy TV, Business Mirror, Crossover, Manila Bulletin, Philippine Daily Inquirer (Media Partners).