(Source: Philippine Star | October 25, 2018)
In your future visit to SM malls, you might be talking to a robot concierge to help you in your shopping, after the biggest mall chain the country has recently partnered with technology company Cal-Comp Technology (Philippines) Inc. to launch the first New Era AI Robotic Service in its SM malls nationwide.
The country’s first ever in-mall smart customer service robot will make its debut appearance at SM Megamall in the first quarter of 2019.
The robot will provide seamless customer service by directing mall-goers and answering queries about Megamall shops and tenant promos. The large screen and speakers on the robot provide real time promotion with interactive wayfinding service with more relevant results and less effort.
This will be possible through artificial intelligence technologies within the service robot.
The service robot has features like smart voice interactivity and facial detection and is equipped with a front screen which can be used for mobile advertisements and delivering other announcements.
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