Malls try to woo back shoppers

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Photo from: Araneta City FB page

By: Busines World

Shopping malls continue to implement health and safety protocols to ensure their customers can have a safe shopping experience, as Metro Manila is now under a general community quarantine.

Following government guidelines, mall operators are implementing standard health protocols such as requiring all customers to wear face masks and conducting temperature checks upon entry.

Malls have also placed hand sanitizers, alcohol dispensers and foot baths at entrances. A few open shops have also provided alcohol dispensers for customers.

Araneta City opened its three Quezon City malls — Farmers Plaza, Gateway Mall and Ali Mall — on Monday. Since Farmers Plaza and Gateway are adjacent to the Metro Rail Transit Line 3 and Light Rail Transit Line 2, respectively, the company said it is implementing heightened security and sanitation at the entrance of the two malls.

To cater to customers who are still wary of going outside, some mall operators are now offering personal shopper services, as well as online delivery or pick-up services.

Vista Mall and its anchor stores AllHome and All Day Supermarket have expanded personal shopper services amid the “new normal.”

“Adopting new and innovative ways to enable customers to still purchase essentials and other needs for their homes has become a priority for Vista Mall and its business partners,” the Villar-led company said in a statement.

AllDay Supermarket launched its personal shopper delivery service at the onset of the enhanced community quarantine. Other brands under the AllValue Group such as AllHome, AllSports, AllToys and Finds Discount Store, which have stores at Vista Malls, also offer the personal shopper service through Viber. Customers can have the items either delivered or picked up.

At Ayala and Robinsons Malls, customers can order in advance from selected open mall tenants via phone call or SMS and get the order at the designated stations outside the mall. Ayala Malls has a service called DriveBuy, while Robinsons Malls has pickup stations in Robinsons Place Manila, Robinsons Galleria and Robinsons Magnolia.

 

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