How the smart store is blurring retail distinctions

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    Photo from: Retail Customer Experience

    By Retail Customer Experience

    Cashierless and contactless unattended retail technology has fostered retail formats such as ‘smart stores,’ blurring distinctions between traditional venues such as supermarkets, convenience stores, QSRs and fuel stations.

    As the 2022 Q4 holiday shopping season takes hold, consumers are finding retail offerings more convenient than ever, thanks to the proliferation of self-order-and-pay technology.

    Retailers have expanded digital and physical touchpoints to make shopping faster and easier as technology providers introduce more tools to enhance the customer journey.

    Cashierless and contactless technology has enabled new retail formats such as “smart stores” and blurred some of the distinctions between traditional venues such as supermarkets, convenience stores, QSRs and fuel stations.

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