Retail Excellence Seminar Series 2015 Topic: “Best Practices in Loss Prevention for the Retail Industry”

Course Title:

Best Practices in Loss Prevention for the Retail Industry

DATE:              July 7, 2015

VENUE:         Nostalj 2&3 Oakwood Premier Joy Nostalj Center Manila, ADB Ave., Ortigas Center, Pasig City

Introduction:

• Retail business owners and managers who really mean ‘business’ push hard on Loss Prevention, have full support to Loss Prevention, and are “firm” about Loss Prevention. There were some retail stores in many places within the country and outside that closed business due to losses; and many retail surveys said that employee theft or internal loss is the major cause of business failures. This seminar creates awareness about employees stealing, apart from customer theft and administration losses, and introduces modern prevention approaches and techniques.
• Whether it is one peso or one million that was stolen, does not make a difference – it is still stealing, and is intolerable. It is not the amount in question, but the act of stealing and the breach of trust & confidence. In this seminar, we will devise a simple and practical system that not only protect employees from reporting the thieves, but also reward them when the thieves are apprehended. We will also demonstrate in this seminar how we protect the ‘whistleblowers’ and how they are kept totally anonymous and safe.
• As a result of this seminar, everybody now gets to talk about preventing losses in the company, and all are determined to stop the thieves, internal or external, In safe, systematic, and effective ways.

Course Content:

3 Factors to Business Profitability (Sales, Cost, Loss – A Quick Review)

A. Internal Loss (Employee Stealing)

– Types of Stealing

– Why do employees steal?

– The 3 Commandments

– Internal Thieves’ Modus Operandi

– Internal Loss Indicators

– Strategies for Prevention of Internal Loss

B. External Loss (Customer Theft)

– Types of Shoplifter

– Organized Retail Crime (ORC) – How they do it?

– External Loss Modus Operandi

– External Loss Indicators

– Strategies for Prevention of External Loss

– Apprehending a Shoplifter

– Approaching a Shoplifter or a Potential Shoplifter

– Handling Shoplifting Situations

C. Administration Loss

– Cause and Facts

– Responsible Parties

– Strategies for Prevention of Administration Loss

D. Loss Prevention Checklist Format

Course Format:

• Powerpoint presentation and experience sharing by the Facilitator
• Facilitated discussion and brainstorming among the participants
• Facilitated Q&A portion

Outcomes:

1. Loss Prevention Checklist format per Department, to be used during random checking of potential areas or blind spots in the stick room and in the selling departments where stealing may potentially take place. (This is apart from the regular store clearing operations.)

2. LP Hotline – a tried and tested approach to preventing losses as practiced by many retail companies abroad.

3. Professional and safe approaches to potential shoplifters, professional shoplifters, and organized retail crime (ORC) using very simple LP codes and customer service spiels.

Who Should Attend?

1. Area Managers or Regional Managers

2. Store Managers or Branch Managers

3. Assistant Store Managers or Store Supervisors/OICs

4. Warehouse Officers

5. Security Officers

6. Retail Training Managers/Officers

About the speaker:

FRANCISCO T. DELA CRUZ, JR.

Retail Practitioner and International Retail Trainer, Facilitator, Resource Speaker & Consultant

He has 30 years of working experience in various companies of diverse industries, 17 years of which were spent abroad, particularly in the Middle East.

His extensive retail experiences and wisdom were gained from his employment as Senior Retail Operations Manager (or Branch Manager) of many “SM Stores” in different locations in the Philippines; and as Retail Training Manager of Alshaya Retail Group in the Middle East, operating in 19 countries and having more than 2,500 stores.

His Human Resources and Organization Development talents were honed from his very active role as HR/Training & Development Manager in a huge utility company in Jeddah with a highly diverse workforce and technical environment.

Today he is popularly known in both the private and government sectors, as Independent Trainer-Facilitator-Consultant of Retail Operations and Human Resources, Organization, and People Development available to service any interested clients, local and international.

Registration Fee:

1. INDIVIDUAL RATE:

*Minimum of 3 = less 5%

1. SPECIAL GROUP PACKAGE RATE + 1 half page full colored ad in our PRA Newsletter:

*If you booked 3 seminars + minimum 3 pax each = Less 5%

*If you booked 6 seminars + minimum 3 pax each = Less 10%

Mode of Payment:

1. Please make check payable to – PHILIPPINE RETAILERS ASSOCIATION, INC.
2. Check payment should be SENT to the PRA office (Unit 2607 Jollibee Plaza, F. Ortigas Jr. Road, Ortigas Center, Pasig City) OR DEPOSITED to PRA Account: Banco De Oro (BDO) – SM Megamall B Branch. Savings Account No.: 281121451
3. Please FAX Deposit Slip with your Company Name to PRA for recording on or before the cut-off date.