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Retail Excellence Seminar Series – 4th Store Operations Seminar, “Profiling of a Modern Retail Store Manager in an ASEAN Economic Community

October 21, 2016 @ 1:00 pm

DOWNLOAD SEMINAR REGISTRATION FORM:

october-21-registration-form

TITLE:

4TH STORE OPERATIONS SEMINAR: Profiling of a Modern Retail Store Manager in an ASEAN Economic Community

DATE:

October 21, 2016

TIME:

1:00-6:00pm

VENUE:

Nostalg 1-3 Oakwood Premier Joy Nostalg Center Manila, Pasig City

TOPICS / DETAILS:

Module 1 – THE NOW and the FUTURE of RETAIL
– The Apparent and Significant Retail Trends
– The Online and Offline Customer Experience
– The Digital-Virtual-Physical Store Model
– “Edutainment” and “Retailtainment”

Module 2 – We are in an ASEAN Economic Community (AEC)
– The ASEAN Potentials
– The ASEAN Opportunities
– The ASEAN Challenges

Module 3 – Profiling of a 21st Century Retail Store Manager
– Customer-driven first; Business-driven second
– A Manager’s Manager
– An Influencer-Leader
– Assertive Motivator
– Proactive and Responsive
– Macro Perspective
– Passion for Detail; Love for Customer
– Charming Communicator

Module 4 – The Reinvented Filipino Retail Store Manager
– From Transactional to Experiential
– From Confined to Outward-looking
– From Suppressive to Collaborative
– From Restrained-&-Businesslike to Friendly-&-Warm
– From Slow-&-Careful to Quick-&-Efficient

WHO SHOULD ATTEND:
Retail Managers, Store Managers & Assistant Store Managers, Retail Training & Development Manager.

LEARN FROM EXPERT:

photo

FRANCISCO T. DELA CRUZ, JR.

(Retail Practitioner, International Retail Trainer, Facilitator, Resource Speaker & Consultant)

He has 35 years of working experience in various companies of diverse industries, 17 years of which were spent abroad, particularly in the Middle East.

His extensive retail experiences and wisdom were gained from his employment as Senior Retail Operations Manager (or Branch Manager) of many “SM Stores” in different locations in the Philippines; and as Retail Training Manager of Alshaya Retail Group in the Middle East, operating in 19 countries and having more than 2,500 stores.

His Human Resources and Organization Development talents were honed from his very active role as HR/Training & Development Manager in a huge utility company in Jeddah with a highly diverse workforce and technical environment.

Today he is popularly known in both the private and government sectors, as Independent Trainer-Facilitator-Consultant of Retail Operations and Human Resources, Organization, and People Development available to service any interested clients, local and international.

REGISTRATION FEE:

EARLY BIRD RATE (if paid on/or before

October 19, 2016)

REGULAR RATE(If paid on

October 20 & 21, 2016)

PRA Members Php 1650 Php 1850
Non-PRA Members Php 2650 Php 2850

REGISTER NOW!

For more details, contact us at 6874181 or email at specialprojects@philretailers.com/ncm_philretailers@yahoo.com and look for Ivan or Norie.

Details

Date:
October 21, 2016
Time:
1:00 pm
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