Carmen’s Best and GenieTech redefine Philippine customer experience, one scoop at a time

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(Source: Marketing-interactive.com | March 23, 2019)

Homegrown ice cream brand, Carmen’s Best has been taking leaps and bounds to make patrons get more than just a scoop of their ice cream.

Carmen’s Best has also since distributed their products, made only of fresh milk from their own dairy farm, to over 200 outlets, including airlines (PAL, Delta, and Qantas), coffee shops, grocery stores. It has even exported its products to Singapore.

To help with its expanding operations, the ice cream company chose business solutions integrator Genie Technologies, Inc. (GenieTech) in rolling out a new point of sale (POS) system that can help the gourmet ice cream brand not just in boosting their operations but also, deliver the best service to their customers.

“When we opened our store in Power Plant Mall, we did not anticipate the volume of people who would buy our ice cream. Our previous POS system could not keep up with the volume of customers,” said its owner Francisco “Paco” Magsaysay.

“So, I decided to look for a new one that can gave us the flexibility we need to adhere to the larger volume of customers.”

The project aims to upgrade Carmen’s POS by integrating NCR Aloha POS into their current systems. This solution gives the ice cream parlor the tools it needs to boost sales and increase the pace and accuracy of service. It also eases taking of orders and payments, food preparation, keeping track of inventory, as well as the overall flow of store operations.

NCR Aloha POS is also ideal for quick service (QS) and fast casual (FC) sit-down stores and, can be used on fixed POS terminals, built-for-purpose handheld devices, and consumer mobile devices.

The POS system can even make for a more engaging experience as it enables customers to see the details of their purchase of transaction through a monitor facing them.

“Working with GenieTech has helped us boost our efficiency, especially since they helped us tailor-fit the POS System to how we want it to work,” said Magsaysay.

Commenting on the successful rollout, Mahesh Gopinath, the chief operating officer of GenieTech, said that “our team is more than excited for this project. From our end, we look forward to supporting Carmen’s Best’s vision of putting a smile on everyone’s face.”

 

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