Author Archives: Admin

Saigon Co.op wins customer service award

Supermarket chain Saigon Co.op has won the award for excellence in customer service from the Federation of Asia-Pacific Retailers Association. The Sai Gon Union of Trading Co-operatives, as it is formally known, is the first Vietnamese retailer to win the prize. FAPRA awards are meant to honour companies, associations, and individuals for outstanding achievements in the retail industry in five categories – ...

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There is money in quality-designed bamboo products

by Bernie Magkilat, via Manila Bulletin | There is money in high quality design bamboo products. Thus, the Department of Trade and Industry (DTI) is encouraging entrepreneurs to produce bamboo products with high design content coupled with global standards. During the recent launching of the Philippine Bamboo Showcase, DTI Secretary Gregory L. Domingo said that products with high design content and ...

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Filipino fashion retail sales dropping 50% – Lim

Retail sales of Filipino fashion brands have dropped by 50 percent in the first quarter this year as big foreign brands with their unlimited resources dominate the domestic fashion sector. Retail industry leader Samie Lim told reporters that local fashion retailers have failed to match the resources of the huge foreign brands which now occupy premium locations and big spaces ...

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Are Your Customers No Longer Loyal?

by Scott Cameron | via Forbes | Many retailers are in the dark about how loyal their best customers are. Yes, they realize that those customers do buy at other stores, but they don’t know how much they spend there. New findings reveal that many retailers’ best customers (defined here as the top 20 percent of customers by spend) aren’t really all ...

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How Retailers Can Win the Mobile Shopper Turf War

by Josh Leibowitz, Aaron Rettaliata | via Forbes | A growing numbers of customers have a new and indispensable shopping companion—their mobile phone. Customers are upending their decision journeys and forcing retailers to follow. Wielding their mobile devices like smartphone samurai, customers can now check prices, compare product features, search for better offers, review digital offers, and place orders. Some 80 percent of mobile ...

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Seven No-Brainer Strategies To Beat The Retail Store Apocalypse

Contributed by McKinsey & Company | via Forbes | By Nora Aufreiter, Josh Leibowitz, Philip Dalzell-Payne, Kelly Ungerman Welcome to the retail store apocalypse – tumbleweeds skittering across empty aisles, shoppers scanning bar codes and buying products online for cheaper, shuttered storefronts on barren streets. Many retailers have greeted the advent of the mobile shopper with this sort of “end-is-nigh” panic. Though the idea ...

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