Australians prefer to purchase brands with diverse, inclusive ads

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Photo by Brett Sayles from Pexels

By: Joyce Abaño, Inside Retail Australia

Marketers and advertisers need to amp up their diversity and inclusion efforts in advertising campaigns to reach the majority of Australian consumers who say this is important to them, according to an Adobe survey.

Adobe’s Diversity in Advertising survey reveals 62 percent of Australian consumers are more likely to purchase products and services from brands with diverse advertisements, with 21 percent of respondents saying they have boycotted brands that don’t feature diversity.

The report, which surveyed more than 1000 people from across Australia, found that representation is critical for brands wanting to engage consumers.

More than half, about 56 percent, of consumers surveyed said lack of diversity would impact their perception of a brand, and 29 percent said they are more likely to trust brands that have more diverse ads.

“In an increasingly competitive digital landscape, consumers are demanding personalised and authentic advertising, experiences and engagement from brands,” said Phil Cowlishaw, APAC head of Advertising Cloud at Adobe.

“What this research shows is that while diversity in advertising is obviously improving, the real opportunity for brands is to make their customers feel like the brand knows and cares about them through representation.”

While progress has been made – 58 percent said that advertising is more diverse than it was three years ago, and two thirds of consumers agreed their race or ethnicity is represented in the ads they are served – there is still a long way to go.

Australian consumers noted that Aboriginal and Torres Strait Islanders, and African and Middle Eastern ethnicities are the least represented in ads, the survey showed.

The research also revealed that consumers believe network TV is perceived to have the most diverse advertising today, however only 9 percent of respondents felt that digital ads were representative.

Sectors polling better when it comes to diversity in ads are travel & hospitality, retail and media & entertainment; while the automotive and financial industries had some catching up to do.

The article is first published HERE on July 5, 2019.