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Amazon may set up shop in Manila: PEZA chief

(Source: ABS-CBN News | May 10, 2018)

Amazon.com may set up shop in Manila, its second after the customer service facility in Cebu City that it launched recently, a government official in charge of foreign investments said Thursday.

The Manila facility will likely open by mid-year, Philippine Economic Zone Authority chairperson Charito Plaza said.

Amazon.com opens first customer service office in Philippines
Some of Amazon’s workers in Cebu are home-based, Plaza told ABS-CBN News.

The world’s largest online retailer said its Cebu operations would create 300 new jobs and up to 1,000 more by year-end.

Amazon is betting on customer service in the Philippines as government and industry officials prepared to shift over 1 million BPO workers to higher skilled roles that will not be replaced by artificial intelligence.

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